Delivery Times
All pieces are handmade to order, and our turnaround time is currently 10 working days.
We can usually accommodate urgent orders but please contact us prior to making the order if you require this service. If the early delivery date is not confirmed by us before the purchase we do not guarantee we would be able to get the order to you on time.
Promotional Discount
If you have a promotional discount please state the event where you received the card and the amount will be refunded.
Wholesale Orders
Wholesale orders are listed HERE , if you would like to open a wholesale account with us then please contact us at contact@susanyorktiaras.com
Making a Purchase
Standard Designs
The collection of accessories which are exactly as pictured and described on our website are our standard designs.
To purchase the standard designs please leave the colour box and metal requirements blank, please note that if any modifications are made no matter how slight (i.e. colour or size) your order will be classed as a customised design.
Bespoke & Customised Designs
If you require a design to be customised please make a note of your requirements in the colour box, you may also change the metal colour in the drop down menu in the item description.
If you would like a bespoke design please use the contact form to discuss your requirements.
Payment
We accept the following methods of payment;
Credit or debits cards through paypal.
Cheque or postal order (please contact us if you require further details).
Payment in full is required before delivery.
Your payment is processed by Paypal so you will recieve a confirmation of payment from them.
P&P.
Tiaras are wrapped with acid free tissue paper in a presentation box, they are posted in protective cardboard outer box.
Jewellery comes packaged in gift boxes.
All of our packaging is environmentally friendly
Orders over £50.00 will be sent using special delivery everything else would be sent using recorded delivery.
Please contact us if you wish to make multiple purchases and we will combine the postage costs.
Return Policy.
Standard Designs.You may cancel an order for a standard design at any point.
If you are unhappy with your purchase from us we will refund standard designs which are purchased through our website.
Each item must be returned unworn, in its original packaging within 7 days of receipt- buyer is responsible for paying for return postage costs.
For hygiene reasons, we do not offer a refund for earrings unless they are faulty.
Please inform us within 48 hours of receiving an incorrect or damaged item, and we will either refund or replace the piece for you.
Items must be returned using recorded delivery if the value is less than £50.00 or special delivery if the value exceeds £50.00.
If the item is damaged during transit the buyer will be responsible for claiming insurance through Royal Mail.
Any item sent back after 7 days will be returned to sender as it would then be considered their property.
P&P will only refunded if the item is faulty.
We will refund any postage costs incurred when returning faulty items.
All items reduced in price which appear in the sale section are not eligible for a refund- all sales are final.
Bespoke & Customised Designs.
You may cancel a bespoke order within 7 days of making it, after this period you will not be entitled to a refund.
We do not offer a refund for bespoke pieces or designs which have been customised unless they are damaged- in this case please notify us within 48 hours.
We are unable to give a refund if you have made an error with your bespoke or customised item so please take care when making your order- if you would like bead samples please contact us.
Please inform us within 24 hours of receiving an incorrect or damaged item, and we will either refund or replace the piece for you.
If the item is damaged during transit the buyer will be responsible for claiming insurance through Royal Mail.
Any item sent back after 7 days will be returned to sender as it would then be considered their property.
Items must be returned using recorded delivery if the value is less than £50.00 or special delivery if the value exceeds £50.00.
We will refund any postage costs incurred when returning faulty items.
Please be aware that all of the items for sale on this website are made with small parts, we advise that children should always be supervised as the parts are a choking hazard. Susan York Tiaras are not liable for injury occuring from misappropriate use of our products.
Quality Control
We try to ensure that all of our products leave us in pristine condition, if your order is damaged please contact us within 48 hours for a refund or exchange.
The accessories for sale on this site are all delicate and should be treated with care. If your purchase needs repairing due to a manufacturing fault, we will carry out the work up to six months from purchase date.
Due to the nature of our designs there will be very slight variations between each piece as each one is handcrafted.
The materials used to make our pieces may also sometimes vary from the products shown, this is due to our suppliers. We will always endeavour to find the most suitable replacement if a certain material becomes unavailable and we will always notify you of any changes that are made before dispatching the goods.
Privacy Policy
Our online purchases are processed through paypal which is a secure site, Susan York Tiaras do not have access to your payment details.
All product designs, photographs and content that appear on this website are the intellectual property of Susan York Tiaras. They may not be copied or used in any way, failure to adhere to this will result in legal action.
Contact Details
Susan York Tiaras, Nicholas Road, Exeter EX1 3AT.
07800 522636 please note that contact number is for emergency queries only the phone is not manned so you will be required to leave a message, please leave your number and we will get back to you. We are not able to take order details over the phone, if you wish to make an order or contact us please email us at contact@susanyorktiaras.com